Privacy Policy — AQ Industries

Last Updated: October 21, 2026

1. Who We Are

Welcome to AQ Industries. We are committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

Website: https://aqindustry.com

Contact Email: support@aqindustry.com

2. Information We Collect

When you visit our website, create an account, or place an order, we may collect the following information:

• Full name
• Phone number
• Email address
• Billing and shipping address
• Order details and purchase history
• Account login information
• Payment-related information required to process your order

We only collect information that is reasonably necessary to operate our website, process orders, provide customer support, and improve our services.

3. How We Use Your Information

We may use your personal information to:

• Process and confirm your orders.
• Arrange delivery of your purchased products.
• Contact you regarding your order or delivery.
• Respond to your questions and customer support requests.
• Manage customer accounts and order tracking.
• Process payments and prevent fraudulent transactions.
• Improve our website, products, and shopping experience.
• Send promotional messages where permitted and, when required, with your consent.

4. Comments

If visitors leave comments on our website, we may collect the information entered in the comments form, along with the visitor’s IP address and browser information, to help detect spam.

An anonymized string generated from your email address may be provided to the Gravatar service to check whether you use it. After your comment is approved, your profile picture may be visible publicly alongside your comment.

5. Media

If you upload images to our website, please avoid uploading images containing embedded location data, such as EXIF GPS information. Other visitors may be able to download images and extract this information.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

• Remember your shopping cart contents.
• Maintain your login session.
• Remember website preferences.
• Support checkout and order processing.
• Improve website performance and security.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping cart and checkout features.

7. WooCommerce and Orders

When you place an order, we collect the information necessary to process your purchase, including your name, contact details, billing address, shipping address, purchased products, and order total.

We use this information to confirm your order, arrange delivery, manage returns where applicable, provide customer support, and maintain business records.

Please ensure that the information you provide during checkout is accurate and complete.

8. Payments

Payments may be processed through the payment methods made available at checkout. We do not intentionally store complete payment card details on our website unless a supported payment service specifically provides this functionality in a secure and compliant manner.

Third-party payment providers may process your information according to their own privacy policies and terms.

9. Order Tracking

If you use our order tracking feature, we may process your order number, email address, phone number, or other information required to display your order status.

Please do not share your order details with unauthorized individuals.

10. Embedded Content from Other Websites

Our website may contain embedded content, such as videos, images, or other external resources. Embedded content from other websites behaves as though you have visited those websites directly.

These third-party websites may collect information about you, use cookies, and monitor your interaction with their content. We encourage you to review their privacy policies.

11. Who We Share Your Data With

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Delivery and courier companies.
• Payment processing providers.
• Website hosting and technical service providers.
• Website security and spam detection services.
• Authorities where disclosure is required by applicable law.

We share only the information reasonably necessary for the relevant purpose, subject to applicable legal requirements.

12. How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, security, and legal obligations.

Order and transaction records may be retained for the period required by applicable laws. Comments and their metadata may be retained to help identify and approve follow-up comments.

Registered users may be able to view, edit, or delete certain account information through their accounts, subject to applicable legal and operational requirements.

13. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request a copy of your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permitted.
• Withdraw consent for certain optional communications.
• Object to or restrict certain types of processing where applicable.

To submit a privacy-related request, contact us using the details below. We may need to verify your identity before fulfilling your request.

14. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

15. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.

16. Third-Party Services

Our website may rely on third-party services for hosting, payment processing, website functionality, analytics, or delivery. These services may process information according to their own policies and applicable agreements.

We encourage you to review the privacy policies of relevant third-party providers.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, or legal requirements. Any updated version will be published on this page with a revised “Last Updated” date.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Business Name: AQ Industries

Email: support@aqindustry.com

Website: https://aqindustry.com

We will make reasonable efforts to respond to your privacy-related inquiries.